AI customer service
Live chat, WeChat Official Account conversations, ticket management, and AI assistance in one workspace. AI drafts and translates replies and checks quality, so your team can focus on helping customers.
Features
66客服 brings multi-workspace management, AI assistance, live chat, tickets, WeChat Official Account integration, agent routing, channel notifications, alert rules, and audit logs into one platform.
Multi-workspace management
Create separate workspaces for different brands, sites, or business lines while keeping data, agents, and permissions organized independently.
AI assistant
AI helps before, during, and after every reply with quality audits, proactive alerts, automatic responses, reply assistance, and translation.
Flexible access
Serve customers through live chat, tickets, WeChat Official Account integration, and multiple SDK access modes, all connected to one support system.
Multi-agent routing
Use transfers, queues, and schedules to route each request to the right agent, with service rules for holidays, dates, and days of the week.
Multi-channel notifications
Push alerts and business messages to the tools your team already uses so critical events reach the right people quickly.
Alert rules
Set rules around message content, response timing, and agent status to intercept, replace, notify, and resolve risks early.
Audit logs
Record rule execution, points activity, and notification delivery in one place to reconstruct actions, investigate issues, and support audits.
Workflow
66客服 turns customer support into four clear steps: create a workspace, embed support, serve conversations, and automate with rules and AI.
Automatically sends a canned response with the refund policy.
Push notification sent to the assigned agent via webhook.
Set up a workspace and invite your agents to the team.
Add the Conversation, Ticket, or Support SDK to your site. Customers can chat with agents or submit tickets when your team is offline.
Agents handle real-time chats, tickets, and visitor questions in one console.
Set up rules, AI hosting, and canned responses to scale your support.
Pricing
Start free. Upgrade when you need more agents, AI, and automation.
For getting started with customer support.
For growing teams that need AI and automation.
For large teams with advanced needs.
Reviews
AI assistance, automation rules, and multi-channel chat shorten every support cycle.
AI draft replies cut our first-response time in half. The quality check helps new agents learn fast.
We moved from email-only to web chat and tickets in one afternoon. The unified inbox is a game changer.
Automation rules handle repetitive questions so our team can focus on complex cases.
Get started
Start with a free workspace. Upgrade anytime as your team grows.
